Effective Date: August 1, 2022
Our site is not intended for or designed to attract children under the age of 18, and we will not knowingly solicit or collect personal information from children we actually know are under 18.
Links to Third-Party Sites and Features
Types of Information We Collect
You can always browse our sites without logging in or providing personal information. It is your decision whether to provide information that we request. Please know that, if you choose not to do so, we may not be able to provide you with a relevant service or feature of our site.
Below are the types of information we may collect about you.
Personal information is information that identifies or is capable of identifying you as an individual. We collect personal information from you when you voluntarily provide it to us, such as by creating a user account, signing up for email updates, registering for events, entering contests, subscribing to newsletters, ordering products or services, or responding to surveys, offers, promotions, and other communications. We also may collect personal information about you from your use of our products and services or through our partners and other publicly and commercially available sources. Personal information we collect from you may include:
Contact information such as name, email address, mailing address and phone number;
Preferences information such as order history and email marketing preferences;
Log-in information such as username, personal account number, and password, and log-in information for social media accounts if you log into our site through such accounts; and
Other information you choose to provide, such as photographs, articles, comments, questions, and requests. You agree not to provide through use of our site any sensitive personal information, including information relating to medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or sexuality.
Cookies and Similar Technologies
Aggregate and Anonymous Information
Sometimes we use aggregate or anonymous information. Anonymous information is data where all information that enabled you to be identified has been removed. Aggregate information is anonymous data collected about a group of users or other categories. Your personal information is not included in aggregate or anonymous data. We may use this type of information, for example, to help us understand trends and your needs and preferences and to improve our services. This policy does not restrict our use of aggregate and anonymous information.
We may use your email for promotional purposes (e.g., new product offerings, special offers by us or other third parties). If you send an email to us, we will collect your email address and the full content of your email, including attached files, and other information you provide. You may indicate your preference to opt out of receiving promotional communications by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly at email@example.com. You acknowledge that it may take up to 10 days for us to process an opt-out request. Please note, however, that you cannot opt out of receiving transactional emails related to your account with us.
How We Use Your Information
We may use your information in the following ways:
To communicate with you regarding your account;
To respond to your customer service requests;
To improve the content of our site;
To customize our site for each individual visitor;
To notify you about updates to our site;
To administer a contest, promotion, survey or other site feature;
To respond to correspondence we receive from you; and
To serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by law.
Disclosure of Your Information
We will not trade, sell or share your personal information for use by any business without your consent, unless required by law or as disclosed to you when the information is collected. We only share your personal information in accordance with applicable law. We may share your personal information with others in the following instances:
When legally required to do so;
At the request of governmental authorities conducting an investigation;
To verify or enforce compliance with the policies governing our site and applicable laws or to protect against misuse or unauthorized use of our site; and
International Transfers of Personal Information
This site is based in the United States of America and is subject to the laws of the United States. If you are a user outside of the United States, please know that any information you provide on this Site may be transferred to the United States, which does not offer an equivalent level of protection to that required in certain other countries. We may transfer your personal information to third parties in other countries for the purposes described in this policy. Some local privacy laws may require us to obtain your consent before we transfer your information from your originating country to other countries. When you agree to this policy, you are, to the extent required and permitted under your local law, granting your consent to the transfer of your personal information to such other countries for the purposes described in this policy. These countries may not have the same data protection laws as the country in which you initially provided the information. We take steps to ensure that it is adequately protected in compliance with applicable laws, including ensuring appropriate security measures are in place and requiring the third parties to protect your personal information in accordance with this policy, or obtaining your consent where required.
How We Protect Your Information
We implement a variety of security measures when you enter, submit, or access your information to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. You should be aware that such security measures cannot prevent all loss, misuse or alteration of personal information, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions to protect your rights.
How Long We Retain Your Information
We retain your information only as long as necessary to provide our services to you, enhance your user experience, and otherwise as necessary for our operations or as permitted or required by applicable laws.
Legal Basis for Use of Your Personal Information (GDPR)
The General Data Protection Regulation, or GDPR, governs privacy practices involving individuals in the European Union and the European Economic Area and certain other transactions related to those areas. If the GDPR applies to your personal information that we have collected, our legal basis for collecting and using your personal information will depend on the personal information concerned and the context in which it is collected, including legitimate business purposes, as necessary to provide products and services to you or respond to your inquiries and requests, with your consent, to comply with applicable laws, or when there is a legitimate and overriding interest that necessitates the use.
How to Access and Control your Information
You may change your privacy settings at any time by contacting us at firstname.lastname@example.org. There, you may indicate your options to:
Modify, update, and delete your user account;
Opt in or out of subscriptions to newsletters, mailings, and other communications and alerts;
Opt in or out of receiving offers and promotions; and
Opt in or out of sharing your personal information with others so they can send you offers and promotions.
You may contact us to request a copy of the information we have collected about you, request to correct or update any information we have about you, or request deletion of your account or personal information. Following a request for deletion, we will delete your information unless required to retain it by applicable laws. We may also retain certain of your information if necessary for safety or security, fraud prevention, quality assurance, or other legitimate business interests, and only in accordance with applicable laws.
You may withdraw any consent you have granted to our collection and use of your personal information at any time, subject to our right to continue to use your personal information as permitted or required under applicable laws. Such withdrawal will not affect the lawfulness of our collection or use of your personal information prior to withdrawal.
How to Contact Us
Company Operations Manager
900 Church Street
Nashville, TN 37203
Your Local Data Protection Authority
Under certain local laws, you may have the right to submit a complaint regarding our collection and use of your personal information to your local data protection authority. Please consult this link for further information: https://edpb.europa.eu/about-edpb/board/members_en
California Privacy Rights Effective Date: August 1, 2022
Shine the Light law
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information in the “How to contact us” section below.
What Personal Information we collect
We have collected Personal Information in the following categories marked by an “X” in the last 12 months:
X Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers;
X Financial or health information: (examples: physical characteristics or description, address, telephone number, bank account number, credit card number, debit card number, financial information, medical information, health insurance information);
___ Characteristics of protected classifications under California or federal law;
___ Commercial information, including records of personal property, products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies;
___ Biometric information;
X Internet or other electronic network activity information, including, without limitation, browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement;
___ Geolocation data (information that can be used to track an electronic device’s location);
___ Audio, electronic, visual, thermal, olfactory, or similar information;
___ Professional or employment-related information;
___ Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99).
___ Inferences drawn from any of the information identified in this subdivision to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
How we use your Personal Information
We use your Personal Information for the following business purposes if marked by an “X”:
___ Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
___ Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
___ Debugging to identify and repair errors that impair existing intended functionality.
X Short-term, transient use, provided that the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.
X Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.
___ Undertaking internal research for technological development and demonstration.
___ Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.
Personal Information Requests
As a California resident, you have the right to request certain information regarding our use of your Personal Information, including the following:
The different categories of Personal Information we have collected about you during the last 12 months and the categories of sources from which that information was collected;
The business or commercial purpose for collecting or selling your Personal Information;
The categories of third parties with whom we shared your Personal Information;
Whether we have disclosed or sold your Personal Information to a third party for a business or commercial purpose during the last 12 months and the categories of the Personal Information disclosed or sold; and
The specific pieces of Personal Information we have collected about you.
To submit a request for Personal Information, you must submit a Verifiable Consumer Request following the procedures described in the Verifiable Consumer Request Procedures section below. You may submit a Personal Information request up to twice during a 12-month period.
Selling or sharing of personal information
As a California resident, you have the right to request that we not sell your Personal Information. Please note that we do not, and will not, sell your Personal Information to third parties.
Right to request deletion of personal information
As a California resident, you have a limited right to request that we and all of our service providers delete your Personal Information. You must do so by submitting a Verifiable Consumer Request to delete your Personal Information following the procedures described in the Verifiable Consumer Request Procedures section below. Upon receipt and confirmation of the Verifiable Consumer Request, we will delete your Personal Information from our systems and direct our service providers to do the same at no cost to you. There are exceptions to this right. We may retain your Personal Information for any of the following reasons:
To provide goods or services to you as a consumer;
To detect and resolve issues related to security or functionality;
To comply with legal obligations;
To conduct public interest research;
In the exercise of free speech or the free speech of others; and
For use in internal work processes and purposes that you would reasonably expect based on your relationship with us.
If we determine that we will not delete your Personal Information when you request us to do so, we will inform you and tell you why we are not deleting it.
We will not discriminate against you for the exercise of your rights under the CCPA. We will not deny you goods or services, charge a different rate or price to you, or supply a different level or quality of goods to you. We may, however, offer different prices, levels of service or quality to those who share their Personal Information based on the value of the Personal Information provided as permitted by law. To the extent certain of our services require your Personal Information and you choose not to provide the necessary Personal Information, you may not be able to use those services.
Personal information of minors
Minors may only use our site with the involvement of a parent or guardian. Our site is not intended for or designed to attract children under the age of 18, and we will not knowingly solicit or collect Personal Information from children we actually know are under 18.
Verifiable consumer request procedures
In order to submit a Verifiable Consumer Request, please submit your name, customer or account email address, and a description of your request with sufficient detail that allows us to properly understand, evaluate, and respond to it, via email at email@example.com, via phone at 615-254-0555, or via mail at:
Company Operations Manager
900 Church Street
Nashville, TN 37203
If you maintain an online account with us, we may verify your identity for a request through the normal account authentication process, meaning you will need to sign on with your username and password.
You may assign a designated agent to make a request on your behalf. If you wish to do so, you will need to appoint the designated agent in writing, and we may require a copy of that writing before allowing any request submitted by your designated agent.
If we are unable to confirm your identity or authority to make the request, we may contact you for additional information or deny your request. We will inform you if we cannot verify your identity or authority. We will only use Personal Information provided in a Verifiable Consumer Request to verify your identity or authority to make the request.
We will respond to the request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. The information may be delivered through your account, or, if you do not maintain an account with us, by mail or electronically at your option, and if provided electronically, the information will be in a portable and, to the extent technically feasible, readily useable format that allows you to transmit the information to another entity without hindrance.
We are not required to respond to requests to provide Personal Information to you more than twice in any 12-month period. Any disclosures we provide will only cover the 12-month period preceding the receipt of the request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
In responding to your request, we are not permitted to disclose or provide you with your Social Security Number, Driver’s License Number, or other government issued identification number, financial account number, any health insurance or medical identification number, an account password, or security questions and answers.
Do not track
We currently do not respond to any Do Not Track signals or similar signals.
How to contact us
If you have any questions or concerns, please contact us via the Contact request fields on this webpage, via email at firstname.lastname@example.org, via phone at 615-254-0555, or via mail at:
Company Operations Manager
900 Church Street
Nashville, TN 37203